Refund Policy

Every tool in ViewMade is metered in credits, and every run carries a simple guarantee: if the run fails, the credits it charged are refunded automatically. No ticket, no waiting. This applies to everything from a 1-credit title batch to a 1,900-credit long-form video render — you only ever pay for output that is actually delivered.

You can cancel at any time, yourself, through the Stripe customer portal: open your dashboard’s billing page and choose to manage billing. Cancellation stops future charges; your plan, remaining credits and access continue until the end of the period you already paid for.

Subscription charges for a billing period that has started are generally not refunded, because the credit allowance for that period is issued up front and the failed-run guarantee already covers undelivered output. Used credits are not refundable in cash.

If you believe you were charged in error — a duplicate charge, a charge after cancellation, or a plan mismatch — contact us and we will investigate promptly and correct genuine mistakes, including refunding erroneous charges.

Billing questions and refund requests: support@viewmade.com. Include the email on your account and, if you have it, the Stripe invoice number.